Satisfaction with HelpDesk-Now.com/title> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <link href="../css/main.css" rel="stylesheet" type="text/css">  <script type="text/javascript">//<![CDATA[ var data,nhp,ntz,rf,sr,i,d=new Date(),pageName; // The pageName variable can be customized if needed pageName=location.pathname; document.cookie='__support_check=1';nhp='http'; rf=document.referrer;sr=window.location.search; if(top.window.location==document.referrer || (document.referrer == '' && top.window.location != '')) {rf=top.document.referrer;sr=top.window.location.search} ntz=new Date();if(location.href.substr(0,6).toLowerCase()=='https:') nhp='https';data='&an='+escape(navigator.appName)+ '&sr='+escape(sr)+'&ck='+document.cookie.length+ '&rf='+escape(rf)+'&sl='+escape(navigator.systemLanguage)+ '&av='+escape(navigator.appVersion)+'&l='+escape(navigator.language)+ '&pf='+escape(navigator.platform)+'&pg='+escape(pageName); if(navigator.appVersion.substring(0,1)>'3') {data=data+'&cd='+ screen.colorDepth+'&rs='+escape(screen.width+ ' x '+screen.height)+ '&tz='+ntz.getTimezoneOffset()+'&je='+ navigator.javaEnabled()}; i=new Image();i.src=nhp+'://counter.hitslink.com/statistics.asp'+ '?v=1&s=1&acct=hdnow'+data+'&tks='+d.getTime(); //]]> </script>  <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> <link href="css/main.css" rel="stylesheet" type="text/css"> </head> <body> <div align="center">  <div align="center"> <table width="550" border="0" cellpadding="0" cellspacing="0"> <tr> <td height="22" background="../img/topnew-1.gif"> <div align="center"><font color="#FFFFFF" face="Arial, Helvetica, sans-serif"><strong>How To Ensure Satisfaction With HelpDesk-Now</strong></font></div></td> </tr> </table> <table width="550" border="0" cellpadding="0" cellspacing="0" class="copyright"> <tr bgcolor="#FFFFFF" class="copyright"> <td colspan="3" style="border-left: 1px solid #009966;border-right: 1px solid #009966;"> <div align="center"> <table width="100%" border="0"> <tr> <td class="copyright"> <p><strong><u><font size="3">#1 Please Be Patient</font></u></strong><br> The First 3-15 Minutes of Your First HelpDesk-Now Session in the conversation or "web chat" process can seem very slow. This is Completely Normal. Your Engineer will be Correlating Information to Solve Your Current New Problem. The Initial Process does take a few minutes. Your Engineer will continue to update you as quickly as possible. HelpDesk-Now Averaged Successful Resolutions within 36 Minutes Per Problem in 2005 Please Be Patient. Get a Soft-Drink or Open a Second Browser to check your E-mail or the Local Newspaper Online. Simply Check Back Every 2 or 3 Minutes to See if There is an Update from Your Engineer <br> If your time is running short, put the support call on pause & come back when you have time. Come back later in the day or later in the week. We reserve the the information gathered on your HelpDesk-Now Console.</p> <p><u><strong><font size="3">#2 One Question Per Ticket Please</font></strong></u><br> It Can Frustrate New Customers When They Ask 3-7 Questions in the First Chat Window & Are Asked To Focus One One Problem or Question. Join HelpDesk-Now with a Service Plan of 30 Days or More & Solve Multiple Problems Concurrently by Clicking on "Ask A New Question" Link in Your HelpDesk-Now Console (See Static Demo)</p> <p><u><strong><font size="3">#3 Installation Discs Might Be Required</font></strong></u><br> We Will Do Everything That We Can To Solve Your PC Problem But Sometimes the Only Way to Fix a PC Problem is with the Software Installation Discs. Depending Upon Your Situation, HelpDesk-Now Can Point You in the Most Affordable Direction to Obtain Legal Replacement Discs from the Manufacturer or Other 3rd Party Provider.</p> <p><strong><u><font size="3">#4 Third Party Software Support </font><br> </u></strong>3rd Party Software Support is a Great Big Gray Area. Our Engineers Will Tell You Up front That Our Service Does Not Provide Direct Support for Adobe, Corel, Intuit,or Anyone of Thousands of Software Titles. Our PC Experts Will Try to Help You Find an Answer. No Guarantees<br> 30 Day Personalized Service for Your Entire Computer Just <a href="ExtraFeatures" target="_blank">$24.95</a><br> We'll Solve One Problem, Even If It Requires Multiple Visits <a href="http://payloadz.com/go/sip?id=203243%20">$14.95</a> </p> <p><strong><em><u><font size="3">#5 Support Desk Works Best with Internet Explorer</font></u></em></strong><br> The Support Desk is Optimized to work with Internet Explorer (Version 5 or higher). The Service will work with any browser (Netscape, Firefox etc), but with any browser other than Microsoft Internet Explorer, you will need to press the "Control" key & the "Enter" key to view updates.</p> <p><strong><em><u><font size="3">#6 Miracles ARE NOT Guaranteed</font></u></em></strong><br> Our Live Engineer HelpDesk Online is a fantastic way for any computer user to get instant service & tech support @ anytime. We do not however guarantee miracles. We cannot repair electrical shorts or be responsible for users that delete & overwrite files. We will do all that we can to solve your PC problem. We cannot guarantee that each trouble request will provide the desired result. We do however still stand by our 15 Day Free Trial & <a href="features.html#ExtraFeatures">Cancel at AnyTime Policy </a></p> </td> <td width="125"><a href="price.html"><img src="hdpics/Sandy-color-150a.jpg" width="150" height="150" border="0"></a></td> </tr> </table> </div></td> </tr> <tr bgcolor="#009966" valign="bottom"> <td rowspan="2"><img src="../img/bubble/bl_brdr2_trans.gif" width="9" height="9" border="0"></td> <td width="550" height="8" bgcolor="#ffffff"><img src="img/bubble/spacer.gif" border="0" width="1" height="1"></td> <td rowspan="2" align="right"><img src="../img/bubble/br_brdr2_trans.gif" width="9" height="9" border="0"></td> </tr> <tr> <td width="550" bgcolor="#009966"><img src="img/bubble/spacer.gif" border="0" width="1" height="1"></td> </tr> </table> </div>  </td> </tr> <tr bgcolor="#009966" valign="bottom"> <td rowspan="2"><img src="../img/bubble/bl_brdr2_trans.gif" width="9" height="9" border="0" /></td> <td width="550" height="8" bgcolor="#ffffff"><img src="img/bubble/spacer.gif" border="0" width="1" height="1"></td> <td rowspan="2" align="right"><img src="../img/bubble/br_brdr2_trans.gif" width="9" height="9" border="0"></td> </tr> <tr> <td width="550" bgcolor="#009966"><img src="img/bubble/spacer.gif" border="0" width="1" height="1"></td> </tr> </table> </div>  </body> </html>