We provide a straight-forward method to solve problems, error messages or questions for any Anti-Virus Software product supported.

Once you have purchased a service plan, simply log-on with the Username & Password that you created during the sign-up process.

Explain the problem or error message that you wouldl like resolved.
A HelpDesk-Now staff technician searches for an answer to your request.
It will take the engineer from 2 to 10 minutes to locate relevant solutions.

The Technician may request a "Screen Sharing" or Remote Control session, allowing the technician to make repairs or adjustments to your computer. This is the easiest way to have your Anti-Virus or almost any other PC problem repaired. You will see exactly how the repair was made. If "Screen Sharing" was used to fix your problem, ask the technican to provide a summary at the end of the session as to how the problem was fixed for your future reference.

Some customers prefer not to open their PC to remote control.
In this event, the technician will provide detailed instructions that have been located. Now you can fix your problem on your own.

A small percentage of Anti-Virus Software problems require the problem can only be resolved offline & disconnected from the internet. Your technician will provide you with detailed instructions, & ask that you return to the helpdesk after completing the instructions offline.

Most Anti-Virus Software problems take about 20 minutes to resolve.
Your time on line resolving your specific problem might take longer.
We promise to do our best to restore your PC as quickly as possible.

.