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Instant Live PC Help makes
your work Easier |
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Tech
Support, Answers & Service Online |
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The
Basics of What We Can & Cannot Do
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We Can Remotely Solve
Many Problems Within Our Expertise
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We Claim Expertise to
Diagnose Hardware
& Repair Driver Issues.
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You May Need Installation
Discs, (although many files are available
on the Web)
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We Do Not Rebuild Complex
Macros, Write VB Scripts,
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How
To Ensure Satisfaction With HelpDesk-Now |
#1
Please Be Patient
The First 5-15 Minutes of Your First HelpDesk-Now
Session in the conversation or "web chat"
process. This is Completely Normal. Your Engineer
will be Correlating Information to Solve Your
Current New Problem. HelpDesk-Now Averaged 36
Minutes Per Problem in 2005 Please Be Patient.
Get a Soft-Drink or Open a Second Browser to
check your E-mail or the Local Newspaper Online.
Simply Check Back Every 2 or 3 Minutes to See
if There is an Update from Your Engineer |
#2
One Question Per Ticket Please
It Can Frustrate New Customers When They Ask
3-7 Questions in the First Chat Window &
Are Asked To Focus One One Problem or Question.
Join HelpDesk-Now with a Service Plan of 30
Days or More & Solve Multiple Problems Concurrently
by Clicking on "Ask A New Question"
Link in Your HelpDesk-Now Console (See Static
Demo) |
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#3
Installation Discs Might Be Required
We Will Do Everything That We Can To Solve
Your PC Problem But Sometimes the Only Way
to Fix a PC Problem is with the Software Installation
Discs. Depending Upon Your Situation, HelpDesk-Now
Can Point You in the Most Affordable Direction
to Obtain Legal Replacement Discs from the
Manufacturer or Other 3rd Party Provider.
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#4 Third Party Software Support
3rd Party Software Support is
a Great Big Gray Area. Our Engineers Will
Tell You Upfront That Our Service Does Not
Provide Direct Support for Adobe, Corel, Intuit,or
Anyone of Thousands of Software Titles. We
Cannot Guarantee The Answers Provided Will
Solve Your Issue.
Our PC Experts Will Find the Answer for You,
Provide You With a Link to Reading Material
That Specifically Answers Your Issue. Sometimes
the Instructions Provided May Be Too Complicated
For You To Perform On Your Own. Simply Return
To the Support Desk & Ask Your Engineer
To Help You Implement the Solution. Under
the Terms of Service
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#5
Support Desk Works Best with Internet Explorer
The Support Desk is Optimized to work with
Internet Explorer (Version 5 or higher). The
Service will work with any browser (Netscape,
Firefox etc), but with any browser other than
Microsoft Internet Explorer, you will need
to press the "Control" key &
the "Enter" key to view updates. |
#6
Miracles ARE NOT Guaranteed
Our Live Engineer HelpDesk Online is a fantastic
way for any computer user to get instant service
& tech support @ anytime. We do not however
guarantee miracles. We cannot repair electrical
shorts or be responsible for users that delete
& overwrite files. We will do all that we
can to solve your PC problem. We cannot guarantee
that each trouble request will provide the desired
result. We do however still stand by our 15
Day Free Trial & Cancel
at AnyTime Policy |
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HelpDesk-Now
Extra Features Include Caveats |
Click
Here to Sign-Up for HelpDesk-Now
Service
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Tech Support Expertise |
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Windows XP Pro |
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Windows XP
Home |
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Windows 2000 |
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Windows Millennium |
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Windows 98 |
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Windows 95 |
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