HelpDesk-Now How We Fix Your PC -- Get Support Online

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6 Different Service Plans Live Techical Staff Answers Questions & Problems Fast

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HelpDesk Works

How HelpDesk-Now Works For Our Customers

Tech Support, Answers & Service Online

HelpDesk-Now Works to Solve PC Problems

		Our Engineers are PC Experts (Our Single Greatest Asset)
		Diagnostic Software to Resolve Hardware & Software problems remotely.
		Web Chat - Eliminates Voice Emotion & Dialect for Clear Communication
		Web Search - Our Engineers know how to locate answers for you on the Web
		Screen Sharing - This tool allows our engineers to see the problem as you see it
		DataBase - We maintain a Growing Database of Known Problems & Ready Solutions
		Historical Record - Provides You a Complete Transcript of Every Service Call

HelpDesk-Now Expert Computer Engineers

Is is ok if we brag a little about our HelpDesk Staff ?. They have gained experience in the classroom & on the job.. Patient & trained to solve computer problems remotely across the internet using our unique system. Many of our technicians have certified with Microsoft & CompTIA. Our engineers have an in-depth understanding Microsoft desktop operating systems & other Microsoft Applications (like Word, Excel & Outlook). Our engineers solve hundreds of problems for users every day.
Want to solve your PC Problem ? Get Support Now !

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Web Chat Allows Clear Communication

All HelpDesk-Now Support Sessions begin with "Web Chat". The fastest and easiest way to receive Immediate Support is by using our Interactive Chat It allows you to ask questions & get answers without even picking up the phone! After you Logon to our Support Site, Simply Type your Question or Problem in the Space Provided. An Engineer will Respond within 1 Minute & Work with you to Resolve any Computer Related Problem or Question."Web Chat" provides a textual form of Instant Communication.

Screen Sharing / Remote Control Technology

Sometimes its too difficult to explain a problem & you will need someone to actually see what your computer is doing. Microsoft Engineers have provided a way for HelpDesk-Now Engineers to see your problem, first hand, from across the Inter net.. Our Screen Sharing & Remote Control Application provide

Your "Remote Support Expert" see your screen as you see it.
Your "RSE" to Share your Mouse and Keyboard to Fix PC Problems.
Your "RSE" to Diagnose your Problem Fast, while you watch !
Your "RSE" to Fix your PC, as if they were sitting next to you..
Many times we use Screen Sharing to fix your problem while you watch!
This technology is built right into your Microsoft Windows XP Operating system.
Our Screen Sharing / Remote Control Technology protects your personal data

For more information on our Screen Sharing Technology and how it works, click here

Remote Diagnostics for Hardware & Software

Part of the Magic at HelpDesk-Now is our Free Diagnostic Software. We ask (but not insist) new customers download & install this diagnostic software. The Software takes an Inventory of the Installed Software & Hardware components installed & attached to your PC. It is designed to diagnose problems with any Microsoft Windows Operating System, All Versions of Microsoft Office, & More.. The Diagnostic Software (Webl) is designed not to look at your personal data files. The diagnostic can only be initiated by the user at your keyboard. Your personal information remains safe! Please review our Privacy Policy for more information & feel free to ask your engineer for any questions about your privacy during any session. This Information is Updated each time you run the Diagnostic during a Support Session, so we have the most up-to-date information available to assist you better.

Ready DataBase of Known Solutions

HelpDesk-Now Engineers utilize a database of known problems & ready solutions for almost any problem with Microsoft Windows (any version), Microsoft Office (Excel, Outlook, Word, etc), plus a wide array of Desktop Data Security Software Titles (Symantec, Mcafee, AVG & more). Added to this database are answers to all of the questions that we have been able to successfully resolve for our customers on a daily basis. Because we work from computer to computer, we can solve common & uncommon PC problems faster than anyone.

Web Search for Exact Answers

With Special Thanks to the United States DARPA for providing the medium & creating the largest Free Speech Democracy every known. The Internet allows HelpDesk-Now Engineers the ability to search in multiple locations (Manufacturer, Professional Tech Boards & Other Locations to find answers to any problem on your Microsoft Windows based computer.If an answer to your problem is not immediately available, we can search the Internet to locate the answer that you need to solve any problem on your PC.

Tech Support Expertise

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	Windows XP Pro
	Windows XP Home
	Windows 2000
	Windows Millennium
	Windows 98
	Windows 95

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	Microsoft Word
	Microsoft Excel
	Microsoft Powerpoint
	Microsoft OutLook
	Microsoft Visio
	Microsoft Anti-Spy

	Digital Cameras
	MP-3 Players
	Printers & Scanners
	CD-Rom & CD-R
	DVD & DVD-R
	Wireless Networks

Hardware Driver Support

	AVG
	McAfee
	Norton
	Symatec
	Trend-Micro
	Zone Alarm
	& More

	Adobe Acrobat
	Corel WordPerfect
	E-Trust Anti-Virus
	Intuit Quickbooks
	Lotus SmartSuite
	Star OfficeSuite
	& More