: HelpDesk-Now Customer at 01/29/05 13:07 [MessageID:15201-454627]
I have a Blackberry 7890 and I cannot get it to synch with my Outlook program on my desktop. I have installed and removed the program numerous times, but I beleive that I am doing something wrong in the set-up so that it is not synching with each other. I have the disc in the computer and would like to start from scratch and see what can be done to help before I take this back and go with another PDA. Can you help? Thanks.

: Mike at 01/29/05 13:08 [MessageID:15201-454629]
Greetings from HelpDesk-Now service!

: HelpDesk-Now Customer at 01/29/05 13:08 [MessageID:15201-454631]
Hello

: Mike at 01/29/05 13:10 [MessageID:15201-454632]
Please hold for some minutes while I'm preparing the instructions.

: HelpDesk-Now Customer at 01/29/05 13:10 [MessageID:15201-454633]
No problem. If you would like to remote to my computer that would be fine as well, if needed.

: Mike at 01/29/05 13:13 [MessageID:15201-454634]
Please tell me what kind of connection do you use with your PDA?

: HelpDesk-Now Customer at 01/29/05 13:13 [MessageID:15201-454635]
USB

: Mike at 01/29/05 13:14 [MessageID:15201-454636]
Thank you.

: HelpDesk-Now Customer at 01/29/05 13:14 [MessageID:15201-454637]
2.0

: Mike at 01/29/05 13:15 [MessageID:15201-454638]
Thank you.

: Mike at 01/29/05 13:23 [MessageID:15201-454639]
Please clarify what type of data do you want to synchronize with your PDA?

: HelpDesk-Now Customer at 01/29/05 13:23 [MessageID:15201-454640]
The contact list and the calender, mainly.

: Mike at 01/29/05 13:24 [MessageID:15201-454641]
Ok.

: Mike at 01/29/05 13:24 [MessageID:15201-454642]
For faster and more efficient problem resolution, I recommend you to download and install TekLink™, LiveRepair’s proprietary software that collects diagnostic information on your computer.
You can download it from Downloads section of our site.

During TekLink™ installation you will be asked to enter a “Setup Code,” which will distinguish you as a Personal Plan customer. To obtain your Setup Code, please perform the following steps:
1) Logon to your account
2) Go to the Downloads section
3) Type in or just copy and paste the Setup Code you see onto the TekLink™ page.

Note: Please be sure to stay on-line while installing TekLink™, since it will need to download certain components from web site.

As soon as the file is downloaded, please double-click it and follow the on-screen instructions to install TekLink™. Do not hesitate to contact me if you have a question or problem during installation.

: HelpDesk-Now Customer at 01/29/05 13:25 [MessageID:15201-454643]
I already have another issue earlier.

: HelpDesk-Now Customer at 01/29/05 13:26 [MessageID:15201-454644]
I had downloaded TelLink earlier today on a previous problem.

: Mike at 01/29/05 13:26 [MessageID:15201-454646]
Would you mind us running TekRemote™ screen sharing to eliminate this problem?

: HelpDesk-Now Customer at 01/29/05 13:27 [MessageID:15201-454647]
Please do

: Mike at 01/29/05 13:28 [MessageID:15201-454648]
I'm sending the request.

: System at 01/29/05 13:28 [MessageID:15201-454650]
Your Expert has sent you a request to launch a ScreenSharing session. Please hold while the ScreenSharing window appears.This may take couple of minutes.

: System at 01/29/05 14:09 [MessageID:15201-454652]
[chatlog]
Viewer: I am in controll now.
Presenter: I have the disc in the drive. I took everything off earlier to start over.
Viewer: Ok. Thank you.

Viewer: Is this information correct?
Presenter: Yes
Viewer: Ok.
Presenter: I do not know if this makes a difference, but I use ATT for my email and web service.
Viewer: Do you want to start the desktop manager automatically?
Presenter: Yes
Viewer: Ok.
Viewer: Please make shure that your PDA is connected properly.
Presenter: It is now
Viewer: Are you logged on as administrator?
Presenter: Yes
Presenter: A note came up earlier that said that Outlook was not the default mail client. Could that be part of the problem?
Viewer: What e-mail client do you use?
Presenter: Outlook
Presenter: Contacts and the calender are set up in the Blackberry, but they are not synching over to the desktop
Viewer: Ok.
Presenter: Would it be export from handheld to outlook. The info is in the handheld. I want it to go to the desktop.
Viewer: Yes.
Viewer: Please restart your computer, in order for all the chages that we have made to take effect, and then come back to our site.
Presenter: Do you stay connected or how do I come back to you?
Viewer: Yes.

: HelpDesk-Now Customer at 01/29/05 14:13 [MessageID:15201-454657]
I am back

: Mike at 01/29/05 14:14 [MessageID:15201-454658]
Greetings.

: Mike at 01/29/05 14:15 [MessageID:15201-454660]
Would you mind us running TekRemote™ screen sharing and continue troubleshooting your problem?

: HelpDesk-Now Customer at 01/29/05 14:15 [MessageID:15201-454661]
Please do

: System at 01/29/05 14:15 [MessageID:15201-454664]
Your Expert has sent you a request to launch a ScreenSharing session. Please hold while the ScreenSharing window appears.This may take couple of minutes.

: Mike at 01/29/05 14:16 [MessageID:15201-454666]
I'm sending the request.

: System at 01/29/05 14:39 [MessageID:15201-454688]
[chatlog]
Viewer: I'm in controll now.
Viewer: Please check if the initial problem is solved?
Presenter: The contacts and dates are in the handheld but not in the Outlook program.
Viewer: I see. Thank you.
Viewer: Please check now.
Presenter: I am working on it
Presenter: The dates from the handheld did not transfer to Outlook, but the contacts did.
Viewer: Please clarify what do you mean by dates?
Presenter: I have items at certain times, meetings and such that are not showing in the times in Outlook
Presenter: Such as 0600 or 6:00 am on Friday the 24th
Viewer: Ok. I see.
Presenter: It appears that the dates transferred.
Viewer: I will end the session now.

: HelpDesk-Now Customer at 01/29/05 14:39 [MessageID:15201-454689]
Thank-you for your help

: Mike at 01/29/05 14:39 [MessageID:15201-454690]
It has been my pleasure assisting you.
If this Question is solved please close it. Please open a new Question now or later if you need our help with a new issue. We appreciate your feedback. Thank you for using your HelpDesk-Now service.

Yours sincerely,
Mike

: System at 01/29/05 14:40 [MessageID:15201-454691]
(Closing Call by User) Was question answered? 1 - Yes