Public: HelpDesk-Now Customer at 12/05/05 16:20 [MessageID:15426-494515]
Hi, I have a computer network internet problem.

In my icons on the bottom right tray, I have a computer with a big red X in it.

I want to get it removed by you online.

It is a local area connection that has a red x in it and I don't know how to remove it.

Please come on line with me and let's work througn this.

Thanks.

Public: Walter at 12/05/05 16:20 [MessageID:15426-494519]
Greetings from HelpDesk-Now service!

Public: Walter at 12/05/05 16:21 [MessageID:15426-494522]
Hello Mr. Customer, I'm Walter and will be assisting you with this question.

Public: Walter at 12/05/05 16:21 [MessageID:15426-494524]
I would recommend having a TekRemote™ screen-sharing session. Do you agree?

Public: HelpDesk-Now Customer at 12/05/05 16:22 [MessageID:15426-494527]
Ok

Public: Walter at 12/05/05 16:22 [MessageID:15426-494528]
Ok.

Public: System at 12/05/05 16:22 [MessageID:15426-494530]
Your Expert has sent you a request to launch a ScreenSharing session. Please hold while the ScreenSharing window appears.This may take couple of minutes.

Public: System at 12/05/05 16:27 [MessageID:15426-494545]
[chatlog]
Viewer: I'm in control now, thank you.
Viewer: Does that solve your problem, Mr. Customer?
Presenter: yes
Viewer: Good. Please close this question and open a new one for any new issue.
Viewer: I will disconnect now.

Public: Walter at 12/05/05 16:28 [MessageID:15426-494548]
Dear Mr Smith

It has been my pleasure assisting you.
If this Question is solved please close it. Please open a new Question now or later if you need our help with a new issue.

Yours,
Walter

Public: System at 12/05/05 16:29 [MessageID:15426-494549]
(Closing Call by User) Was question answered? 1 - Yes