I have a Blackberry 7890 and I cannot get it to synch with my Outlook program on my desktop. I have installed and removed the program numerous times, but I beleive that I am doing something wrong in the set-up so that it is not synching with each other. I have the disc in the computer and would like to start from scratch and see what can be done to help before I take this back and go with another PDA. Can you help? Thanks.
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Hello
Please hold for some minutes while I'm preparing the instructions.
No problem. If you would like to remote to my computer that would be fine as well, if needed.
Please tell me what kind of connection do you use with your PDA?
USB
Thank you.
2.0
Thank you.
Please clarify what type of data do you want to synchronize with your PDA?
The contact list and the calender, mainly.
Ok.
For faster and more efficient problem resolution, I recommend you to download and install TekLink™, LiveRepair’s proprietary software that collects diagnostic information on your computer.
You can download it from Downloads section of our site.
During TekLink™ installation you will be asked to enter a “Setup Code,” which will distinguish you as a Personal Plan customer. To obtain your Setup Code, please perform the following steps:
1) Logon to your account
2) Go to the Downloads section
3) Type in or just copy and paste the Setup Code you see onto the TekLink™ page.
Note: Please be sure to stay on-line while installing TekLink™, since it will need to download certain components from web site.
As soon as the file is downloaded, please double-click it and follow the on-screen instructions to install TekLink™. Do not hesitate to contact me if you have a question or problem during installation.
I already have another issue earlier.
I had downloaded TelLink earlier today on a previous problem.
Would you mind us running TekRemote™ screen sharing to eliminate this problem?
Please do
I'm sending the request.
Your Expert has sent you a request to launch a ScreenSharing session. Please hold while the ScreenSharing window appears.This may take couple of minutes.
[chatlog]
Viewer: I am in controll now.
Presenter: I have the disc in the drive. I took everything off earlier to start over.
Viewer: Ok. Thank you.
Viewer: Is this information correct?
Presenter: Yes
Viewer: Ok.
Presenter: I do not know if this makes a difference, but I use ATT for my email and web service.
Viewer: Do you want to start the desktop manager automatically?
Presenter: Yes
Viewer: Ok.
Viewer: Please make shure that your PDA is connected properly.
Presenter: It is now
Viewer: Are you logged on as administrator?
Presenter: Yes
Presenter: A note came up earlier that said that Outlook was not the default mail client. Could that be part of the problem?
Viewer: What e-mail client do you use?
Presenter: Outlook
Presenter: Contacts and the calender are set up in the Blackberry, but they are not synching over to the desktop
Viewer: Ok.
Presenter: Would it be export from handheld to outlook. The info is in the handheld. I want it to go to the desktop.
Viewer: Yes.
Viewer: Please restart your computer, in order for all the chages that we have made to take effect, and then come back to our site.
Presenter: Do you stay connected or how do I come back to you?
Viewer: Yes.
I am back
Greetings.
Would you mind us running TekRemote™ screen sharing and continue troubleshooting your problem?
Please do
Your Expert has sent you a request to launch a ScreenSharing session. Please hold while the ScreenSharing window appears.This may take couple of minutes.
I'm sending the request.
[chatlog]
Viewer: I'm in controll now.
Viewer: Please check if the initial problem is solved?
Presenter: The contacts and dates are in the handheld but not in the Outlook program.
Viewer: I see. Thank you.
Viewer: Please check now.
Presenter: I am working on it
Presenter: The dates from the handheld did not transfer to Outlook, but the contacts did.
Viewer: Please clarify what do you mean by dates?
Presenter: I have items at certain times, meetings and such that are not showing in the times in Outlook
Presenter: Such as 0600 or 6:00 am on Friday the 24th
Viewer: Ok. I see.
Presenter: It appears that the dates transferred.
Viewer: I will end the session now.
Thank-you for your help
It has been my pleasure assisting you.
If this Question is solved please close it. Please open a new Question now or later if you need our help with a new issue. We appreciate your feedback. Thank you for using your HelpDesk-Now service.
Yours sincerely,
Mike
(Closing Call by User) Was question answered? 1 - Yes
