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This customer is having a problem with the popular video game "Sims2"
get a printable version


Joe Smith at 01/02/06 15:25 [MessageID:25xxx-xxx771]
Hello,

I am now logged on with IE 6.

I am having a problem running a computer game.

I believe that the problem has to do with user rights on this machine.

Robert at 01/02/06 15:26 [MessageID:25xxx-xxx773]
Dear Joe Smith, nice to see you again.

Robert at 01/02/06 15:26 [MessageID:25xxx-xxx774]
Unfortunately, the service does not officially support the product you’re inquiring about. However, I will try my best to give you the most appropriate solution. Please note that the information will be provided as is, without any warranty or liability.

Joe Smith at 01/02/06 15:26 [MessageID:25xxx-xxx775]
Hey robert

Joe Smith at 01/02/06 15:26 [MessageID:25xxx-xxx776]
I have 5 users on this PC

Joe Smith at 01/02/06 15:27 [MessageID:25xxx-xxx777]
my account has Admin privilege & the rest are simple users

Joe Smith at 01/02/06 15:27 [MessageID:25xxx-xxx778]
There is a popular game installed on this PC
called Sims2
It works under the account with Admin privilege, but not under other accounts

Robert at 01/02/06 15:28 [MessageID:25xxx-xxx779]
Does all games run like that or only one?

Joe Smith at 01/02/06 15:28 [MessageID:25xxx-xxx780]
can we make it so that the game would work
without giving all users Admin privilege ?

Joe Smith at 01/02/06 15:28 [MessageID:25xxx-xxx781]
Just this one game

Joe Smith at 01/02/06 15:28 [MessageID:25xxx-xxx782]
We have Roller Coaster Tycoon & AOE installed, & they run just fine

Robert at 01/02/06 15:29 [MessageID:25xxx-xxx786]
I suspect that no, because the game needs to write something to the Registry, but limited user account does not allow it. However I will search it's tech support site for solution.

Joe Smith at 01/02/06 15:30 [MessageID:25xxx-xxx789]
cool,, i thought a widget could be modified

Robert at 01/02/06 15:30 [MessageID:25xxx-xxx791]
I see.

Robert at 01/02/06 15:33 [MessageID:25xxx-xxx800]
From official support site for Sims 2 game
Question
Why does the game display an 'Unspecified Error'?
Answer
The 'Unspecified Error' occurs if you are trying to play The Sims 2 on Windows XP computer with an account that does not have Administrator rights. Because of the feedback received from customers, this was addressed in the Sims 2 patch. Now users can play The Sims 2 on Windows XP with a limited user account, but only once the patch has been installed. Click on the following link to be taken to the patch notes and patch download location: http://thesims2.ea.com/update/

Joe Smith at 01/02/06 15:36 [MessageID:25xxx-xxx805]
Thanks very very much

Robert at 01/02/06 15:37 [MessageID:25xxx-xxx806]
You are always welcome.
It has been my pleasure assisting you.
If this Question is solved please close it. Please open a new Question now or later if you need our help with a new issue. We appreciate your feedback. Thank you for using your HelpDesk-Now service.

Yours sincerely,
Robert

System at 01/02/06 15:37 [MessageID:25xxx-xxx808]
(Closing Call by User) Was question answered? 1 - Yes

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