Randy at 01/11/06 22:56 [MessageID:25xxx-xx6055]
Greetings from HelpDesk-Now service!

Nicholas at 01/11/06 23:00 [MessageID:25xxx-xx6056]
Please do the following:

1. Click "Start" -> "Run" and type "msconfig", press Enter;
2. Go to Startup tab, locate AOL item ad uncheck it.
3. Reboot your computer.
4. After Reboot, if you see the message that some changes were made to your PC, please click "Do not show this message again" and click OK to close the windows.

Joe Smith at 01/11/06 23:01 [MessageID:25xxx-xx6057]
I tried that...
"cannot find msconfig or one of its components"

Joe Smith at 01/11/06 23:03 [MessageID:25xxx-xx6062]
I just searched the entire C: drive for 'msconfig.exe'
File not found

Joe Smith at 01/11/06 23:04 [MessageID:25xxx-xx6064]
Windows2000 version 5.0 Service Pack 4

Nicholas at 01/11/06 23:05 [MessageID:25xxx-xx6068]
Please download msconfig from here, and copy it to the C:\WINNT\system32 folder.

Nicholas at 01/11/06 23:06 [MessageID:25xxx-xx6071]
I apologize, simply copy it to C:\WINNT folder.

Joe Smith at 01/11/06 23:07 [MessageID:25xxx-xx6072]
thank you ,, i will wait for the line

Joe Smith at 01/11/06 23:07 [MessageID:25xxx-xx6073]
link

Nicholas at 01/11/06 23:07 [MessageID:25xxx-xx6074]
Ok.

Nicholas at 01/11/06 23:08 [MessageID:25xxx-xx6075]
Oh, and here is the link to download it:

http://www.perfectdrivers.com/local/msconfigxp/msconfig.exe

Joe Smith at 01/11/06 23:08 [MessageID:25xxx-xx6076]
can you provide the link ? or do you want me to click "Files"

Nicholas at 01/11/06 23:09 [MessageID:25xxx-xx6077]
Please use the link above.

Joe Smith at 01/11/06 23:09 [MessageID:25xxx-xx6079]
OK I have it & I can make the config change
Thanks

System at 01/11/06 23:10 [MessageID:25xxx-xx6080]
(Closing Call by User) Was question answered? 1 - Yes